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AI-Powered Customer Service

QV CustomerRep

Multi-modal AI assistant that answers chats, handles phone calls, and greets with a lifelike avatar

-40% Resolution Time
-35% Support Cost

  • Rapid, accurate, responses from your knowledge base

  • Automated voice calls with seamless escalation

  • Lifelike AI video avatars trained on your brand voice

Book a Demo Explore Features
QV CustomerRep AI assistant interface showing chat, voice, and video capabilities

Features

Conversational Chat Interface

AI-powered chat that answers customer questions instantly across websites, mobile apps, and messaging platforms.

  • Knowledge base integration
  • Contextual responses
  • Multi-language support

Voice AI Assistant

Natural-sounding voice assistant that handles incoming calls, routes complex issues, and provides 24/7 phone support.

  • Natural voice synthesis
  • Smart call routing
  • Call sentiment analysis

Video Avatar Interface

Lifelike video avatars create a personal connection with customers through facial expressions and natural gestures.

  • Customizable appearances
  • Emotional expressions
  • Brand-aligned personality

Analytics Dashboard

Monitor customer interactions, track satisfaction metrics, and identify optimization opportunities.

  • Real-time metrics
  • Customer sentiment trends
  • Common question analysis

Human Handoff

Seamless escalation to human agents for complex issues with complete conversation context transfer.

  • Smart escalation triggers
  • Full conversation history
  • Agent availability routing

Enterprise Security

Bank-grade security with end-to-end encryption, compliance certifications, and secure data handling.

  • SOC 2 Type II certified
  • GDPR & CCPA compliant
  • Private cloud deployment

Choose Your CustomerRep Tier

Whether you want a plug-and-play assistant or a true digital replica of your team, we have a tier that fits your brand and budget.

Standard CustomerRep

Avatar: Stock male/female

Voice: Generic TTS

Included in base plan

  • Quick deployment
  • Generic human face & voice
  • Ideal for proof-of-concept
Popular Choice

Premium Branded Rep

Avatar: Custom 2D avatar

Voice: Cloned voice

  • 2D avatar lifelike animation
  • Your brand's voice, cloned
  • White-glove onboarding session

Platinum Human Replica

Avatar: Custom 3D avatar

Voice: Cloned voice

  • Photorealistic 3D avatar
  • Studio-quality voice replication
  • Priority support & updates

How Custom Avatar + Voice Cloning Works

  1. 1

    Capture Session

    Record 2–3 minutes of video or high-res photos.

  2. 2

    Model Training

    We fine-tune the avatar and voice models.

  3. 3

    Preview & Approval

    You review and request tweaks.

  4. 4

    Go Live

    Your bespoke AI agent answers every customer.

Ready for a CustomerRep that's uniquely yours?

Success Stories

How QV CustomerRep transforms customer service across industries

E-Commerce

Pain Points

High volume of repetitive inquiries about order status, returns, and product information overloading support team.

Solution

Implemented AI chat and voice support integrated with order management system for real-time order tracking and issue resolution.

Outcomes

  • 85% reduction in customer wait times
  • $1.2M annual savings in support costs
  • 22% increase in customer satisfaction scores

Telecom

Pain Points

High call volumes for technical support and billing inquiries leading to long wait times and customer frustration.

Solution

Deployed AI voice assistant to handle 80% of inbound calls with smart escalation to specialists for complex technical issues.

Outcomes

  • 92% first-call resolution for common issues
  • Average call wait time reduced from 8.5 min to 12 sec
  • 35% improvement in NPS (Net Promoter Score)

Finance

Pain Points

High security requirements coupled with need for personalized customer service for account inquiries and transaction support.

Solution

Deployed video avatar AI with biometric authentication to provide secure, personalized account management services.

Outcomes

  • 40% reduction in branch visits for routine services
  • 65% increase in digital service adoption among 55+ age group
  • Zero security incidents since implementation

Internal Support Applications

Enhance employee experience with AI customer service for internal operations

IT Help Desk Support

Instant resolution for common IT issues, software troubleshooting, and system access requests.

  • 1

    Password resets & access management

  • 2

    Software installation guidance

  • 3

    Connectivity & VPN troubleshooting

HR Policy Assistance

On-demand HR information about benefits, time off, company policies, and compliance procedures.

  • 1

    Benefits & compensation inquiries

  • 2

    PTO request assistance

  • 3

    Policy clarification & compliance guidance

Training Support

Interactive learning assistant that walks employees through systems, processes, and compliance requirements.

  • 1

    New employee onboarding

  • 2

    Software & system tutorials

  • 3

    Compliance certification assistance

Ready to Transform Your Business with AI?

Our implementation team will guide you through setup, training, and integration with your existing systems.

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